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Support2019-04-04T14:42:46-05:00

FastDirect Communications Support Features

Our hands-on approach works! We do not believe in the corporate train the trainer model in which a company trains one staff member who would be responsible for training the rest of the school. We believe that all end users need and benefit from technical support.

Your school site is SSL encrypted and password protected. Data is secured by third party hosting and backed up.

Technological upgrades are continually implemented and monitored by the FastDirect Communications design and program engineers.

We build customized report cards for each grade level, giving your teachers the ability to effectively communicate students’ progress. You provide grade scales and marking codes, then created and applied by us!

Free, on-site training gives administrators and teachers the confidence to hit the ground running with your school site. Ongoing training is available for any staff member at any time.

Exceptional HelpDesk support for all users via our private email system or toll-free number guarantees an expedient response to inquiries. We provide a continuity in service because you can reach the same HelpDesk guru time and time again. You can ask for us by name! Guides, FAQs, video tutorials, and our Monthly Mentions newsletter, ensures success for administrators, teachers, and families.

Our Monthly Mentions newsletter keeps administrators informed of the latest technological upgrades and offers timely advice on when and what school processes to address.

Leave the work to us, we will build your customized system in just one week! This includes complete data conversion, building report cards, grade scales, grade books, and designing a personalized, mobile-friendly login page for your school.

Our HelpDesk provides assistance with the archiving of grades, the promotion of students, and the closing out of the school year. We’ll guide you to a smooth start to the new school year.

All modules of the system are available at one low fee, giving administrators the freedom to choose when and what features to roll out.

Support Articles

Communication

Communication

We provide superior customer support; giving administrators, teachers, and staff more time to serve their students and families. Our HelpDesk takes great pride in working closely with schools to make sure they are making the most of the features FastDirect Communications offers. Whether by telephone for a one-on-one consultation or via our private, email system, inquiries are handled quickly and efficiently.

Trust

Trust

Administrators know they can count on us to successfully launch their school information system. We handle all data conversion, grade book, report card, and grade scale creation. Most importantly we provide free, on-site training for all staff. Additionally, we provide assistance with the graduation process, archiving grades, and transcript retrieval. This results with a smooth transition from one school year to the next. Our Monthly Mentions newsletter keeps users current on upgrades. We handle all server maintenance and costly server upgrades. Also, the hosting support ultimately saves administrators time and money.

Satisfaction

Satisfaction

Teachers can call our toll-free number or send a private email for assistance. In addition, they may choose to browse our library of video tutorials which are brief and informative. We are happy to work with all users of the system, even parents and volunteers. This ensures seamless communication and excellent customer satisfaction.

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Thank You’s Received

Customer Love

We love serving our schools and making friends along the way!

I appreciate how quickly everyone at the HelpDesk responds to questions.

Office Monitor, Stevensville, MI

Thanks for the help. Once again the best HelpDesk in the world comes through!

Administrator, West Bend, WI

Fantastic! Got it!! Thank you so much for your prompt assistance!

User, Portland, OR

A HUGE THANK YOU! You are always so helpful and very timely… you should get a raise 😉

Principal, Menomonee Falls, WI

Oh thank you so very much Maggie!! Glad to know that you guys are there to help!

Business Manager, Brunswick, OH

Wow! That was fast! Thank you.

Secretary, Wayne, MI

You guys are the greatest.

Administrator, St. Louis, MO

Thanks for setting me up so fast!

Finance Manager, Richmond, MI

It looks great! Thanks!

Administrator, Gueydan, LA

Thank you so much! I’m always amazed at how quickly the HelpDesk works!

Secretary, Grand Rapids, MI

I love you guys!

Administrators Assistant, Oakville, MO

Thanks for your help. I think I am done with this until I come back July 20th. Everyone has been very helpful to me this school year and look forward to next school year!!!!

User, Anderson, IN

This was almost too easy.

Technical Advisor, Ponca City, OK

You are a rock star!! Thank you sooo much!!!

Third Grade Teacher, Fort Wayne, IN

Thanks so much for your time and help. We appreciate you!

Assistant Director, Warner Robbins, GA

A HUGE Thank You for all that you do to help us out here on the school end of FastDirect. You guys are amazing!

Principal, Aurora, CO

You guys are the BEST!

Administrator, Warrenton, MO

Thank you for your quick reply!

Assistant Principal, Denver, CO

Thank you so very much!

Resource Manager, Valparaiso, IN

I knew I could count on the help desk! Thank you very much. It was exactly what I needed.

Administrator, Anderson, IN

Thank you so very much for all your help with this!

Secretary, Pierz, MN

Thank you so much. FastDirect has been great to work with. My requests are met within minutes. I appreciate that. Thanks.

Homeroom Teacher,

Thanks again for all your help…you guys ROCK!!!

Homeroom Teacher, Cape Girardeau, MO

Thank you very much, Kathleen! I appreciate your help.

Secretary, Fairmont, MN

I want you to know what a pleasure it has been to work and grow with you. I wish you great tomorrows!

Administrator, Chicago, IL

Thank you! It is such a blessing and relief to know I can just call you up and get everything taken care of.

Administrator, Paso Robles, CA

I love Fast Direct! Thank you!

Administrator, St. Louis, MO

YOU ARE THE BEST!!!!!

Secretary, Anderson, IN

Thank you! You are awesome, Kathleen!

User, Valparaiso, IN

Looks like we are golden!! Thank you again.

Principal, Excelsior, MN

As long as we can get the information we need, I am happy! Thanks for all your help – so prompt!

Administrator, Florissant, MO

Thanks so much for your help. Have a great weekend. 🙂

Computer Teacher, Glen Burnie, MD

Thank you very much Sarah for your helpful and prompt response. Blessings

Administrator, Hartland, MI

Thank you for your help. You are all so helpful at FastDirect 🙂

Secretary, Edwardsville, IL

Thanks so much for your quick help!

Principal, Chester, IL

Thank you for all your help. Being new to Fast Direct I really appreciate all the help you and others at the help desk have given me. Your help desk is the most helpful help desk I’ve worked with.

Secretary, Merrillville, IN

Thank you for such excellent customer service! I am very pleased with FAST DIRECT and will anytime, anywhere, serve as your ambassador!

Principal, University City, MO
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